Velen Cool Pant - Mustard

Return & Refund Policy

At wearup.store we are dedicated to ensuring you have a positive shopping experience. If you are not completely satisfied with your purchase, our hassle-free return and refund policy is here to help. Please review the details below.

#### Returns

**Eligibility:**
- Items must be returned within 07 days from the date of delivery.
- Items must be unused, unworn, unwashed, and in the same condition that you received them.
- Items must be in the original packaging with all tags attached.

**Return Process:**
1. **Initiate a Return:** Contact our customer service team at

• By email: wearup.com@gmail.com

• By phone number: 03210868888

to initiate a return. Please provide your order number and reason for return.
2. **Receive a Return Authorization:** Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
3. **Ship Your Item:** Pack the item(s) securely and include your RAN. Ship the package to the address provided in the return instructions. You are responsible for the cost of return shipping unless the item is defective or you received the wrong item.

**Return Shipping:**
- Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

#### Refunds

**Refund Process:**
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item was defective or incorrect).

**Late or Missing Refunds:**
- If you haven’t received a refund within the specified time frame, please check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at 

• By email: wearup.com@gmail.com

• By phone number: 03210868888

#### Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at

• By email: wearup.com@gmail.com

• By phone number: 03210868888

for further instructions.